Food truck owner says FBI forced him to deduct $300 from bill

A food truck owner says an FBI agent called him “incompetent” and demanded he deduct $300 from the bill because there was a line at an event with over 200 attendees on a now-viral TikTok.

In a video user Chris Bautista (@bautistud) posted on Nov. 23, he stitches together a video of another TikToker asking others to share a “ridiculous thing you had to explain in customer service.”

Bautista says that “a few years ago” the FBI hired its food truck service, The Beignet Truck, to minister at a “two-hour” event with over 200 people.

“I drive to this event and all 200 of these FBI guys roll over to my food truck. So obviously there’s going to be a big queue,” Bautista says in the clip. “The FBI guy I set this up with is starting to freak out. I then had to explain to him how lines work.”

He says he offered to serve “pre-made” items at the event to avoid a long line, but the FBI organizer said he wanted all food to be cooked “hot and fresh to order.” He goes on to say that the organizer then said he wanted them fresh to order, but “didn’t want there to be a line”.

“Then I asked him, ‘What can I do to make you happy?’ Then he demanded that I deduct $300 from the bill,” he says. “I said, ‘Hey, I’d like to make you happy, but I’m a small company, and as a large government agency, taking $300 out of my pocket doesn’t seem fair to me.'”

Bautista says the FBI organizer began yelling at him with “a bunch of insults,” calling him “incompetent,” and threatening not to pay him at all.

“Then I had to take the $300 out of my pocket and give it to the Federal Bureau of Investigation because they didn’t understand the concept of a line,” he continues. “I think I just figured the FBI would have an idea of ​​how the world works.”

@bautistud #stitch with @doodlegirll I have LOTS of horror stories but this was on another level lol. #storytime #customer service #customer service problems ♬ Original sound – Chris Bautista

The video has racked up over 1.6 million views as of Tuesday, with commenters uproaring the bureau over mistreatment of a small business owner. Several accused the organizer of “cheating” Bautista.

“Bro was conned by the FBI. I’m done with America,” wrote one user.

“He pocketed the money straight away. He knew it and it was his plan all along,” said another.

“A large establishment like this would have already taken out the money to give it to him to give it to you. He pocketed it,” added a third.

Other catering business owners shared their own experiences of working at large corporate events.

“Having worked with many agencies, that’s typical. Anything that makes sense and would be efficient is a no go for them,” said one commenter.

“The number one complaint I get at my job is about lines too! Wouldn’t you rather have great hot food than cheap cold food?!?” another wrote.

In a phone call to the Daily Dot, Bautista clarifies that he doesn’t know if the event was budgeted by the FBI or if someone within the organization is “picking the bill.” He’s never had that experience in his “ten years” in the hospitality industry, he adds, saying he’s served up to “2,000 people” at private events.

“I know exactly what I’m doing. I have full capacity to serve up to 500 people in two hours. That was just another day,” he said on the call. “But it’s alarming that a big agency is taking advantage of a small company.”

The Daily Dot emailed the FBI.


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*Initial publication: November 29, 2022 at 5:31 p.m. CST

Rebekah Harding

Rebekah Harding is a freelance reporter for the Daily Dot. She has digital and print bylines in Men’s Health, Cosmopolitan, SheKnows and more.

Rebekah Harding Food truck owner says FBI forced him to deduct $300 from bill

Jaclyn Diaz

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