Ex-Chili’s worker claims dissatisfied customers followed her home

A former Chili server went viral on TikTok after sharing a customer horror story in which she angered a table just 8 minutes before closing.

TikToker Nat (@mouseratnat) says customers overheard her complaining about her constant demand for strawberry lemonade refills. After they allegedly left a $2 tip on a $98 bill, the waiter said she threw a middle finger in the air in anger.

Customers saw the gesture through the restaurant’s windows as they hadn’t left the parking lot yet, putting the TikToker and other Chili employees in a scary situation.

@mouseratnat This account is only for telling the world about my time at Chilis #chilis ♬ O-Ton – MouseRatNat

Nat explains that she worked as a waitress and bartender at Chili’s for over 5 years.

“I fucking love Chili’s. I’m that company,” she says in the clip. “I love their food and I just have so many crazy stories from working there that I feel like the world just needs to hear it.”

Eight minutes before the restaurant closes on a Saturday night, Nat says her middle manager has placed a table of six in her department.

“I say, ‘Rick, are you kidding me?’ and he says, ‘We haven’t closed yet. We have to take her.’”

After the customers were seated, Nat let them know they were closing in five minutes so they must order right away.

“You get all three for ten,” she explains, pointing to the chain’s drink, appetizer, and entree offerings. “They all ask for six strawberry sodas, so I’ll get them their strawberry sodas. We already emptied the pitcher of it, so I had to make custom strawberry lemonades.”

She also claims customers have repeatedly ignored her while others were on the phone or wearing AirPods. The Tiktoker adds that the lack of attention they gave her continued throughout the length of her service experience with them.

“I ended up making each person’s top six strawberry lemonades overall. 36 handmade strawberry lemonades,” she says. “For some reason they couldn’t all ask me what they needed at the same time. Every time I would go and come back. So I literally walked back and forth. I’m in the back kitchen, I’m talking to the dishwasher, and I tell him they’re very needy, and I’m saying what I just said, every time I go away and come back, they need something different, and I do had made 36 handmade strawberry lemonades. At this point I should have just made a pitcher because I had to make so many strawberry lemonades, but that’s beside the point.

In the back of the house, Nat says the cooks got mad at her for putting so much food in so close to closing. Then the customers ordered six cookie pans.

“It’s literally an hour after closing time at this point,” explains the waiter after handing guests their bills. “You took your time with her cute ass and I think it was on purpose.”

However, Nat claims they only tipped her $2 on a $98 bill.

“After seeing that, after all that work… did I turn around and throw up the middle finger because I was just done right? That’s just what you do after shit like that happens.”

At the time, the TikToker didn’t realize that after the meal, the group was still outside and they could see through the restaurant’s windows. She says the customers then called the store and threatened to fight Nat before allegedly banging on the restaurant’s windows.

In a follow-up video, the TikToker continued their story. She says her manager questioned her after she got the call.

Customers on the phone also reportedly told Nat’s manager they could hear their complaints about how needy they were.

“This is just a warning to all the servers out there: don’t talk about your customers,” she concludes. “I learned that the hard way…especially in an empty restaurant with an open kitchen. So I learned my lesson, take full responsibility, I talked shit.

@mouseratnat ♬ Original sound – MouseRatNat

Nat adds that before the women drove away, another car pulled into the parking lot and the two vehicles began circling the chilies. At that point, her manager then asked someone to “get the police ready on the phone because we have two cars circling the restaurant.”

After the cars left, Nat’s co-workers escorted her to her car and she began driving home. However, she says customers simply pulled into the ShopRite parking lot across the street and reportedly waited for her to exit the restaurant. She claims customers tailed her on the way home, so she didn’t immediately drive to her apartment.

She says customers ended up taking different turns, allowing her to return home without being followed.

Some TikTokers who saw the video confirmed that they, too, experienced “crazy” things while working at Chili’s.

“tbh Chili’s has an off-kilter energy in general,” wrote one user.

“With all these last minute walk-in stories I see, why are the chefs always mad at the waitress? It’s not your fault the manager forced you to take them!” another suggested.

“You need to learn to lie to your tables, tell them, instead of giving yourself extra work like that!!! they don’t deserve it,” added a third.

Others said they also had a hard time dealing with customers who have a penchant for strawberry lemonade.

“Once someone gets a strawberry soda, I just KNOW they’re going to be a problem,” joked one viewer.

“It’s always the strawberry lemonade tables that I stg,” added a second.

The Daily Dot contacted @MouseRatNat via TikTok comment and Chili via email for more information.


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https://www.dailydot.com/irl/chilis-strawberry-lemonade-horror-story/ Ex-Chili’s worker claims dissatisfied customers followed her home

Jaclyn Diaz

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