A sea of suitcases was seen outside a terminal at Heathrow Airport as staff grappled with an “ongoing baggage system problem”.
The airline industry has struggled to keep up with demand in the wake of the pandemic after laying off too many employees during the Covid lockdown.
Most recently, some travelers who left the country from Heathrow’s Terminal 2 yesterday did not receive their luggage at their destination.
This was due to a “technical problem” with the terminal’s baggage system, Sky News reported.
The footage shows a “crazy mass of suitcases filling the sidewalk like a giant carpet of luggage.”
Staff tried arranging bags with letters on them around poles, but it looked like they had their work cut out for them.
According to reports, some passengers arriving at the terminal were told they would not receive their luggage for two days.
A man was overheard saying, “But I’m going to climb Kilimanjaro tomorrow, I need all my stuff”.
Heathrow confirmed the issue is now resolved, although it is still working with airlines to reunite passengers who have flown out of Terminal 2 with their luggage.
“We are sorry that there have been interruptions in passenger traffic,” said a spokesman.
It comes after the government asked tour guides to notify customers on the day of their departure instead of canceling flights.
The Department of Transport and Civil Aviation Authority have written a joint letter to the entire industry.
They said: “We think it is important for each airline to revisit their plans for the remainder of the summer season by the end of September to develop an actionable flight schedule.
“Your schedules must be based on the resources you and your contractors expect to have available and should withstand the unplanned and inevitable operational challenges you face.
“While cancellations are an unfortunate inconvenience for passengers at any time, we believe that canceling at the earliest opportunity to deliver a more robust flight schedule is better for consumers than canceling later in the day.”
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https://metro.co.uk/2022/06/18/enormous-luggage-carpet-at-heathrow-airport-after-baggage-issue-16850344/ "Enormous carpet of luggage" at Heathrow Airport after baggage claim