In a viral TikTok video, a DoorDash delivery driver demands a higher base fee, claiming that the company is threatening “top dasher” status to trick drivers into taking orders with a minimum base fee and low tips.
“Rather than DoorDash just increasing the base fee for each order, they decided to threaten our top dasher status,” says user @swizzlebalarkey before laughing. “Oh my god, just raise the base salary.”
The TikToker shows a screenshot of the Dasher app and asks for confirmation that she wants to decline an order. The message claims that the creator’s acceptance rate would be 6% after being rejected. It is also noted that dashers must maintain their order acceptance rate above 70% to be considered a top dasher.
According to the company’s website, in addition to the 70% acceptance rate, Top Dashers must have a customer rating of 4.7 or higher and a minimum 95% completion rate. You must also have 100 completed deliveries in the previous month and at least 200 completed deliveries in total. Top Dasher status allows dashers to complete deliveries anywhere, anytime, so they don’t have to stick to a schedule.
@swizzlebalarkey Oh no, my TD status is ruined. Jk has never been a TD 🤣 #doordash #dasher #fooddelivery #gigwork #ubereats #grubhub ♬ Love You So – The King Khan & BBQ Show
In the caption, the TikToker claims she was never a top dasher. “Oh no, my TD status is ruined. Jk has never been a TD,” she wrote.
The creator argues in the video that DoorDash uses the threat of losing Top Dasher status to get drivers to take more orders that offer low tips and the $2 minimum base fee. DoorDash currently offers a base fee of between $2 and $10, according to its website, depending on the time, distance, and desirability of the order.
The dasher’s video received over 900,000 views and sparked debate about it
Some users argued that DoorDash was intended as a side hustle, so she shouldn’t complain about the base pay. “Get a real job,” said one user.
The creator addressed those comments in a follow-up video, in which she notes that DoorDash isn’t her full-time job.
“Anybody saying get a real job is definitely using Door Dash,” commented one user.
However, several other alleged DoorDash drivers shared similar experiences in the comments. They claim that top dasher status isn’t worth taking on jobs for low pay.
“I guess I’ll never be a top dasher because I refuse to take anything that doesn’t pay me at least $1 a mile,” said one user.
“My (acceptance) rate is around 3%. I won’t drive 8 miles for a $3.50 McDonald’s order,” commented another.
“Top dasher status can suck it. I have 5 (star) service and that’s the only thing I give a crap about. My acceptance rate is 12%,” argued a third user.
The Daily Dot contacted user @swizzlebalarkey via TikTok comment and DoorDash via email.
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*Initial publication: May 9, 2022 4:38 pm CDT
Laiken Neumann is a freelance journalist based in Austin, Texas, covering culture, entertainment and social justice.
https://www.dailydot.com/unclick/doordash-declining-orders-top-dasher/ DoorDash Driver Says Declining Orders Can Threaten Top Dasher Status