Customer tells Dunkin’ clerk she ‘ruined’ her daughter’s day

Rude customers abound in the customer service world.

A Dunkin employee can confirm this after a mother scolded her for running out of chocolate-frosted donuts.

In a video posted on Feb. 11 with over 357,900 views, TikTok user Callie (@callliedrew) described a recent interaction with a customer. The Daily Dot contacted her via TikTok comment.

“A lady just walked through the driveway and asked for a chocolate-frosted donut. I said, ‘We don’t have any, but we have chocolate-frosted munchkins,'” Callie said.

That answer wasn’t good enough for the mother—or her child. “The little girl in her back seat started crying her eyes out. Do you know what that woman said to me?” Callie continued.

“‘You hear that? You ruined her day,'” she told the woman, intimidating.

@callliedrew Or instead of making me feel guilty about something I can’t control, teach your child that in life you don’t always get what you want. #rudecustomer ♬ Original sound – 🥀Callie🖤

Callie was confused that this was her fault. However, she has one recommendation on how to deal with it: “Or instead of making me feel guilty about something I can’t control, teach your child that in life you don’t always get what you want. #rudecustomer,” she captioned the video.

Hundreds of viewers agreed with the service employee. “And I would have said ‘Santas not real’ and walked away,” wrote one viewer.

“I would have said, ‘Not me, the person enjoying the last chocolate donut did,'” added another with a shrug emoji.

Like Callie, they believed that the mother would influence the girl’s attitude – and not the other way around. “People’s entitlement is unreal,” commented one user. “If THAT is ruining her day then she is a very blessed child!” added a second.

“Karen is raising Karen,” commented a third.

Parents also commented on more appropriate ways to deal with children who are not getting what they want.

“How do people behave like this? I go to Tim Hortons a lot and I always tell my kids to get a replacement because sometimes they go out,” shared one mom.

“My kid was crying because he ran out of strawberries and the worker apologized and I was like, ‘He’ll survive,'” added another.

A third commented, “No because my kid wanted a blue donut lmao and I said ‘You either get a donut or you don’t get anything.’ Lol, he chose a strawberry crumble.”

These parents don’t care about raising spoiled children. “Oh no my kid would be disappointed but we would get something different and say, ‘You get what you get and you don’t throw a fit,'” shared one mother.

Callie even received an apology on behalf of other parents. “As parents. I’m so sorry,” said one user.


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*Initial publication: February 15, 2023 at 2:10 pm CST

Sarah Kester

Sarah is a cross-platform editor and writer who has covered diverse topics – lifestyle, health and entertainment – for more than a decade. Her work has appeared in Travel + Leisure, Tracy Anderson, Vital Proteins, Healthline, Diply and others.

Sarah Kester Customer tells Dunkin’ clerk she ‘ruined’ her daughter’s day

Jaclyn Diaz

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