Customer says Sephora worker made her cry at checkout

One TikToker took to the platform to speak out about a bad experience she had shopping at a Sephora store, explaining, “That’s why I shop online.”

The video is from creator Quinn and has been viewed more than 296,000 times as of Sunday. In the video, she talks about going into a Sephora store to get mascara from the Rare Beauty by Selena Gomez line when she had the unfortunate encounter.

The person reviewing her gave her free samples as well as some free unsolicited advice attached to those samples.

“The person said, ‘I hope this helps your skin because it’s looking pretty bad right now,'” says Quinn.

@quinnylepooh you were very team Hailey 😔 – I’m feeling quite often, I’m feeling like trash right now 🥲 – @rarebeauty @sephora – #rarebeautyblush #rarebeautymakeup #rarebeautyreview #rarebeautymascara #rarebeauty #rarebeautyhighlighter #rarebeautybyselena #selenagomez #selenagomezfan #sephorastime #sephora.sephora #makeup #mascara #fyp ♬ Rare – Selena Gomez

“I didn’t know what to say,” shares Quinn. “Honestly, I’m frozen because I know my skin is looking pretty bad right now. I was just stressed and… I just have acne, okay?”

She explains that this is a condition that has affected her since she was a teenager. “I’ve already had a pretty bad day,” she adds, “and then you have to hit me with it?” She then expressed her fondness for online shopping.

The TikToker does not show her face in any of the videos, preferring to use different emojis or record videos from the neck down. In this case, perhaps fittingly, she chose a crying emoji.

Some commenters expressed sympathy for her treatment.

“Selena would say don’t listen to her and love yourself because you’re beautiful,” one noted.

Quinn replied, “I saw her tiktok video to give advice to her younger self and I cried even more after watching it.”

At least one lashed out at Sephora workers, asking, “Why are Sephora workers like this? I’ve seen so many videos of cowardly Sephora workers acting like they’re sitting on a pedastool [sic] but got paid $15 an hour.”

This prompted Quinn to say that she wished she was paid $15 an hour.

Others wanted her to be more proactive about the situation.

“Girls you better contact her manager ASAP,” said one.

Another added: “I hope you emailed your manager and gave a bad review for your online survey that was so inappropriate. I’m so sorry you didn’t deserve this!!”

That comment prompted the TikToker to record an entirely different video explaining why she wouldn’t reach out to the worker’s supervisors.

While pouring an olipop into a glass, she explained, “I work a minimum-wage retail job, and if I get a complaint, I could be fired … and I don’t want that to happen to that person.”

@quinnylepooh I reply to @kitkatc_444 I appreciate all your kind words and messages. Right now I’m just doing my silly online drinks videos again because it makes me happy, and I’m only shopping online too. – @drinkolipop #olipop #rarebeautyblush #rarebeauty #rarebeautymakeup #rarebeautyreview #rarebeautymascara #rarebeautyhighlight #rarebeautybyselena #rarebeautyhighlighter #sephorahaul #sephora #bounty #sephorastorytime #viral #fyp #selenagomez #selenagomezfan

She continued, “Maybe they were just having a bad day,” adding, “It would be ironic to buy something from Rare Beauty that emphasizes kindness and then complain.”

But commentators disagreed with this depiction of turning the other cheek.

“Nah, having a bad day is no excuse for talking to someone like that,” one noted.

Another advised at least emailing Sephora about the situation, noting that notifying the company could stop someone from enduring what the TikToker had to endure.

As one commenter put it, “Kindness doesn’t mean being kicked around.”

The Daily Dot reached out to the creator via TikTok comment and Sephora via email.


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*Initial publication: March 12, 2023 9:46 am CDT

Phil West

Phil West is a veteran professional writer and editor and the author of two books on soccer, The United States of Soccer and I Believe That We Will Win, both from The Overlook Press. His work has most recently appeared in The Striker, where he serves as Editor-in-Chief,, Next City and Texas Highways. He lives in Austin and is also an instructor in the Writing Program at the University of Texas at San Antonio.

Phil West Customer says Sephora worker made her cry at checkout

Jaclyn Diaz

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