Customer says Instacart disabled account for 3 star rating

After leaving a three-star review for an Instacart shopper, one woman said her account was deactivated by the grocery delivery service.

TikToker Sammi (@spammi.k) posted a video explaining that she placed a small order via Instacart that was partially refunded by the buyer.

“So I placed an Instacart order for us last night, and it was like six things, nothing major,” she said. “I just didn’t have the stuff in the store, whatever. So the person picks up the order and goes shopping, refunds half of my order without ever asking me if I want a refund or anything like that, and delivers it.”

@spammi.k #talesofaninstacartshopper #instacart #badshopper #frustrated #shirtsbyspammi #TheRealPussinBoots ♬ Monkeys Spinning Monkeys – Kevin MacLeod & Kevin The Monkey

Sammi said she left a low rating because the buyer didn’t communicate with her about the refunds.

“When I get the review I give it three stars because there was no communication like I wanted to replace something and the thing is I had replacements in my order,” she said in the clip. “I woke up this morning to an email from Instacart saying I had too many complaints and my account is now deactivated as a customer. That’s the only complaint I’ve ever had.”

Commenters said they’ve had similar experiences with the delivery service, but most were surprised to see it banned over a complaint.

“Wow this has happened to me before,” wrote one commenter.

“I’m surprised I wasn’t deactivated,” said another. “They always screw it up and I complain. Didn’t know they would.”

“So you’re not allowed to give a mid-star rating?” a third added. “Wow, crazy.”

The Daily Dot reached out to Sammi and Instacart via email.

We crawl the web so you don’t have to.

Sign up for the Daily Dot newsletter to get the best and worst of the web delivered to your inbox every day.