Customer says Chipotle is holding back ingredients for online orders

A user on TikTok is calling out Chipotle for allegedly holding back items from in-person customers to hold them reserved for online orders.

In a video with over 24,000 views, TikTok user @greengardenbunches shows ingredients that appear to be reserved for online orders, then contrasts them with ingredients reserved for in-person orders. The latter is missing a significant number of items.

“Looks. They have all this shit I can get here, but I can’t get anything because she says she can’t touch it,” says the TikToker, turning the camera on an array of ingredients used for online Orders are determined. “Look – everything I need is here!”

The TikToker then turns its attention to the personal ingredients, many of which are missing.

“There’s nothing over here, but I can’t have anything over there,” she notes.

@greengardenbunches @chipotle count your days #onlyinurbanareas #neveragain💔 #thisisnotthat #likereally #greengardenbunches #thezubigarden #mamaafrica #coconutilandlocs #trending ♬ O-Ton – MAMAAFRICA

After @greengardenbunches realized the absurdity of the situation, a staff member steps in to tell her that she can “order online”.

“I shouldn’t have to order online! I’m in your shop!” @greengardenbunches replies. Then she points to the online ingredients. “You all told me you didn’t have tortillas, and there are tortillas right there… That’s not right.”

@greengardenbunches points out that the staff have been nice to her throughout this process; However, the idea of ​​the store not being able to use its ingredients for her order seemed absurd to her.

“I searched the internet. The items were said to be available. I don’t want to order online…[and] you’re telling me I can’t have what I want to eat when you have what I want to eat over here?” @greengardenbunches questions.

In the comments section, many users speculated that this was a business policy and not an employee preference.

“It’s not the employees’ fault. They just follow rules,” wrote one user.

“The reason they can’t just give it to you is because they can’t close the app IF the internet isn’t down, they have to make sure they have items,” claimed a second.

“They do this every night, they prioritize the online orders because they’re running out of stuff,” shared a third.

Still, many other users felt this explanation was insufficient, with some saying they experienced something similar to what happened in the video.

“Chipotle is always doing shady stuff…no problem until you drive all the way there and then they tell you,” said one commenter.

“Yeah, that happened to me recently when I wanted guacamole and chips. She told me to order online,” recalled a second.

“Every time I order online I wait 30 minutes in store anyway,” claimed another TikToker.

The Daily Dot reached out to Chipotle and @greengardenbunches via email.


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*Initial publication: January 17, 2023 11:14 am CST

Braden Bjella

Braden Bjella is a culture writer. His work can be found in Mixmag, Electronic Beats, Schön! magazine and more.

Braden Bjella Customer says Chipotle is holding back ingredients for online orders

Jaclyn Diaz

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