Customer says Chick-fil-A manager called police about gravy

A few negative customer service experiences can keep people from ever leaving their business to a store again. For a TikToker, that may very well be the case at a Chick-fil-A site that she says called the police about her. The alleged reason? Sauce.

In a TikTok video that has racked up over 134,000 views, user @adelelaresee says a Chick-fil-A exec insisted on enforcing a 5-sauce limit on a $60 order she placed at the Fast -Casual chain has given up.

She clipped the manager on the phone and wrote in multiple text overlays: “Chik Fila staff let me know is this a log? The manager at Chik Fila calls the police about a $60 order and says we’re only allowed 5 sauces. Don’t go to Chik Fila on Eastern & Ione Lv, Nv.”

According to the text, the incident happened at a store in Henderson, Nevada.

@adelelaresee I got kicked in by Chick-fil-A for sauce! Anthony the manager bonded us from Chick-fil-A!!! #badservice #sauce #chickfila #badcustomerservice #dontgohere ♬ Original sound – Lake Adelelare

In the video’s caption, @adelelaresee claims the store’s manager, Anthony, accused her of committing the sauce debacle without authorization. The Daily Dot reached out to @adelelaresee via TikTok comment for more information on this incident as other means of contact were unavailable.

In the video, the manager can be heard saying, “It’s two?” It’s initially unclear if he’s speaking to someone on the phone or the person recording him.

“Yes. A pair. Two,” says @adelelaresee to the manager.

The manager then speaks into the phone, presumably conversing with a law enforcement officer, while the TikToker intoned. “One is male, the other is female, they’re causing a big scene and they’re not going to leave,” he says. Then he pauses and answers the phone: “They are both African American. Probably mid 20s, I’m not sure. Black hoodie that reads ‘Tokyo’, jeans,” he went on to describe the pair off-camera.

“Just so you know, you’ll be all over TikTok, so…” says @adelelaresee, before a man also rings the bell off-camera, “Right… and you should stop lying to the police, sir.”

The woman says the manager’s name to the camera: “Anthony from Chik-fil-A” before vowing to call him “Chick-fil-A Corporate.” As she speaks, Anthony can be heard continuing his conversation on the phone.

This isn’t the first time a viral TikTok featuring an allegedly “minor” Chick-fil-A offense and the police has gone viral. Earlier this month, a “male Karen” warned that he would call the police after cutting up someone at the fast-food restaurant.

The TikToker gave further insights into the dispute in a follow-up video. @adelelaresee explains that after Christmas shopping for their three daughters, the couple stopped at the Chick-fil-A location to get some food. Decided to order in store as the drive thru queue was full and they had no trouble placing their order. When their order was complete, Anthony (the manager in the video speaking on the phone) gave them their food. However, the TikTokers say they didn’t get any sauce.

@adelelaresee in reply to @tjones63 #badservice #sauce #chickfila #badcustomerservice #dontgohere #insideedition #theshaderoom #saycheese #fyp #foryoupage ♬ Original sound – Adelelaresee

“Now we had a full order. We had two deluxe spicy chicken sandwiches, we had two macaroni and cheese, we had a waffle, she got a salad, we had a thirty piece nugget, lots of food,” says the man in the video.

The manager then reportedly told them they would only get five sauces for the nuggets they ordered, “and that’s all.” When they asked for more sauces, they claimed the manager announced he would enforce the strict policy on the number of sauces going forward, “starting with” the couple who captured the video.

“He tried to put his hand in my food and grab it and tell me I’ll get a refund…” the TikToker says, before her partner adds that they’re “in a rush” and trying to get to hers Bringing children home so they could go out to eat together.

They went on to say that they “didn’t really get up with the manager” and simply asked for more sauce before the manager said he was going to call the police. However, they say another employee gave them more Chick-fil-A sauce while the manager was on the phone with local authorities to explain the sauce conundrum.

In closing, they said they felt it was “strange that Anthony chose to do it,” and that was what prompted them to take on the manager.

“I was shocked he actually called the police for gravy,” concludes @adelelaresee. “Everyone else in the store went about their day as usual, there was no disturbance, we literally just asked for more sauce.”

The Daily Dot contacted Chick-fil-A via email regarding the incident.


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*Initial publication: December 21, 2022 at 12:10 p.m. CST

Jack Alban

Jack Alban is a freelance journalist for the Daily Dot, covering trending human interest/social media stories and real people’s reactions to them. He always tries to incorporate evidence-based studies, current events, and relevant facts to those stories to create your not-so-average viral post.

Jack Alban Customer says Chick-fil-A manager called police about gravy

Jaclyn Diaz

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