Customer proves Frontier wrong after trying to charge $99 for the bag

A user on TikTok has gone viral after claiming that Frontier tried to charge her $99 for a carry-on bag — only so she could prove the bag actually fit her personal item limit.

In a video with over 2.3 million views, TikTok user Déja (@dejatheexplorer) shows the bag being placed in the airline’s bag gauge. It fits right into the Personal Items section.

“When the frontier gate agent told me to go to the counter because my bag was an extra $99,” she writes in the text overlaid on the video.

@dejatheexplorer In response to @thereallennagstyles they can’t change me if it suits 🤗🤗 #traveldealplug #flightdeals #budgettravel #personalitem #greenscreenvideo #greenscreen #rightideawrongbish ♬ Periodttt – JOHN GOTTI

For comparison, Frontier Airlines charges customers for each piece of baggage that is larger than a personal item. In the comments, Déja says the border worker wasn’t pleased that the bag fitted.

“Lmaoo, that was her [fuming]!!” Deja wrote. “She said I would have to pay with that much confidence in her voice as well. INCORRECT.”

Frontier’s false attempt to charge customers for oversized bags is an issue that has already sparked controversy online.

In November last year, TikTok user @cubsracingsociety recorded an interaction between a customer and a Gate agent, in which the agent attempted to make a man pay for a bag that would fit in the personal items slot.

In the comments under Déja’s video, many users stated that they had had similar experiences.

“Frontier tried to get me too and my bag fit right in,” wrote one user.

“My bag fit in the personal item slot this morning and then the maid had the nerve to ask me if I would pay for a carry-on,” recalled another. “No baby because I don’t have a tf?”

“They still billed my sister for hers and she emailed pictures of it under the seat and the dimensions of the tote bag to the border and they refunded her,” a third claimed.

Another user claimed that baggage agents received a commission for each checked bag, although the Daily Dot could not confirm this claim.

While many have expressed frustration with Frontier, other users found that there are ways to bypass the process.

“I drove through my extremely full LARGE TELFAR twice without paying!” exclaimed one commenter. “You just have to make sure they argue with someone at the desk and pass.”

“Pro tip: wear a giant jacket with lots of pockets for even more extra storage,” suggested a second, echoing a similar tip from late last year.

The Daily Dot reached out to Déja via email.


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*Initial publication: February 7, 2023 at 9:17 am CST

Braden Bjella

Braden Bjella is a culture writer. His work can be found in Mixmag, Electronic Beats, Schön! magazine and more.

Braden Bjella Customer proves Frontier wrong after trying to charge $99 for the bag

Jaclyn Diaz

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