Courier told woman in wheelchair: ‘Don’t order things you can’t carry inside’

A woman has described her humiliation after a DPD delivery driver refused to help carry her packages.

Instead, Jessica Sturrock says he told her not to order anything if she couldn’t bring them in herself.

Jessica has a muscle wasting disease that affects her legs and means she needs a wheelchair.

She ordered two chairs to her home in Horley, Surrey and they arrived earlier than expected last Thursday.

When she got to the door, she asked the delivery driver if he would help her bring the two packages inside because there was no one else at her house, but he wouldn’t.

Jessica said: “I was so shocked that he continued to refuse saying it wasn’t company policy. He told me in no uncertain terms that I should “plan better”. Didn’t he just want me to be incapacitated the day he gave birth?

“I was made to feel like a nuisance, I was quite upset and angry about it because I didn’t think I was asking too much. You literally talk about two or three steps. He said to use another courier if I want to have something delivered to the house.

“His next suggestion was that I ask my neighbor to pick her up for me, my neighbor is an 80-year-old woman. What really annoyed me is that he went on to tell me that maybe I shouldn’t order things if I’m disabled and I can’t get them in.

“It was really hurtful, I said it’s discriminatory. I was really angry at his apparent ableism and lack of help. I was shaking, I was really excited.’

Jessica contacted DPD, who apologized and said they would continue to train the driver.

Get in touch with our news team by emailing us at webnews@metro.co.uk.

For more stories like this, Visit our news page.