Couple yells at Cold Stone workers for not serving them after closing time

In a viral video posted by @sillygeorgie on June 2, a TikToker named Keren Morales (@summerpandathe) filmed a clip of an angry couple yelling at employees at a cold stone creamery.

The ice cream shop closed at 8:30 p.m., and a couple reportedly came through the doors at 8:29 p.m. After the staff refused service, the male customer verbally abused, threatened and yelled at the staff.

The original video was deleted from Morales’ account, but the repost has garnered nearly 350,000 views.

@sillygeorgie 🚨 HOW NOT TO ACT IN PUBLIC 🚨 Posting this again so he can get going at full speed. Video: @Keren Morales ♬ Original sound – πŸ‘€

The couple demands to be served even though staff keep saying the location is closed. When the situation escalates, the man threatens an underage employee with the words: “You want to do that shit? I want you” as he gestures towards the door, seemingly implying his intention to fight the worker. The employees then tell the couple to leave and threaten to call the police. In response, the male customer threatens to call Cold Stone’s corporate headquarters and tells each employee that they will be fired.

In the comments section, fellow retail and restaurant workers share their frustrations and experiences with customers emerging on the verge of closure.

“People always come in after hours and act like they expect top notch service like we don’t want to go home,” commented one user.

“The fact that people act like this when they know the store is closing is amazing to me,” said another.

“He wants to fight over ice cream?” asked a third.

The first part of the video is no longer online, but @sillygeorgie said in the comments: “It was just a black screen and they were screaming the same thing.”

The video also went viral on Twitter after @TheGoodLife_32 posted the argument. The platform’s users share the same criticism of the couple.

“Tell me you’ve never worked in retail or hospitality without telling me you’ve never worked in retail or hospitality. You still have to clean all of that equipment and the store after the store closes. OUT,” commented one Twitter user.

“…being so rude to the officers on duty, neglecting their time, threatening a minor…mf ice cream everywhere?” said another Twitter user.

The Daily Dot contacted Cold Stone Creamery via press email and @sillygeorgie via TikTok comment and email.


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*Initial publication: June 10, 2022 at 4:00 p.m. CDT

Lauren Castro

Lauren Castro is a reporter from Austin, Texas.

Lauren Castro

https://www.dailydot.com/irl/cold-stone-couple-fight/ Couple yells at Cold Stone workers for not serving them after closing time

Jaclyn Diaz

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