Contact 2 helps solve the aftermath of the stolen identity fiasco

ST. LOUIS – Jasmine Galmore wants to forget August 24, 2021.

“I had a rough day emotionally that day,” she said.

Galmore’s rough day got worse when she left the gym to find her car had been searched by thieves.

“My whole back seat was pushed open. My purse was gone,” she said.

Galmore filed a complaint with the Florissant Police Department, notified her bank, and began closing accounts. Unfortunately, the thieves acted quickly and opened cellphone accounts in their name. She shut them down and got on with her life when a letter arrived from an insurance company processing claims for U-Haul. She was said to have nearly $1,000 for a damaged moving truck.

“They needed the accident report, the police report for a damaged U-Haul,” she said.

Knowing she hadn’t rented a U-Haul, Galmore suspected she was the victim of identity theft again. She contacted U-Haul. A representative told her to report identity theft to her local police station.

“Once you receive these documents, simply send them to us and we will close the claim as a scam. I thought, ok!” said Galmore.

But she said that presented a new challenge. You see, the thieves rented the U-Haul from a location in St. Louis City, which means she had to report the identity theft to the city police. She said her calls and a visit to Southern Patrol wasn’t enough.

“I’m looking for help, but nobody seems to want to help me. It’s very frustrating. Very,” Galmore said.

FOX 2 contacted the St. Louis Metropolitan Police Department and got the ball rolling.

“You did magic and I got a call from a detective,” Galmore said.

This St. Louis Police Officer processed the identity theft report that Galmore desperately needed. In the meantime we have contacted U-Haul.

“I got a call from the president of U-Haul saying they apologize. Ever since you left, everything started to unravel,” she said.

Galmore has been cleared of any wrongdoing and owes no money. Hopefully this situation and the events of that fateful August day are finally behind her.

“I don’t even know how to say thank you,” she said.

https://fox2now.com/news/contact-2/contact-2-helps-resolve-fallout-from-stolen-identity-fiasco/ Contact 2 helps solve the aftermath of the stolen identity fiasco

Nate Jones

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