Chipotle worker says customer requested ‘fresh’ chicken

A Chipotle employee recording his various interactions with customers online shows just how wild some customer inquiries can get.

In a recent TikTok video, user Dulce Mendez (@dazed_dulce) reenacts a scenario where a customer demands that she get “fresh” chicken.

Mendez says she told the customer the chicken sat on the Chipotle assembly line for about five to 10 minutes.

“You’re wrong,” Mendez recalls the customer saying. “It looks like it sat there all day today.”

@dazed_dulce And she really didn’t move until we turned out a brand new chicken… LOL #tiktokchipotle #customerservice #customersbelike #chipotlehacks #chipotlecustomersbelike #skitcomedy #skittiktok #customerserviceproblems #customerservicestories #chipotlehack #sendhelp #customerserviceprobs #chipotlesponsorme #customerstories #chipotleismylife ♬ Creepy Violins – Apollo Nove

“Well, you’re in here in the middle of lunch,” Mendez claims she replied. “So I can say with confidence it hasn’t sat here for more than 10 minutes.”

The customer then claims she was told the same thing the day before, then requests “a brand new chicken” and wants to watch the staff take it off the grill.

“No, you’re absolutely right,” Mendez replies sarcastically. “I only work here, right?”

In the video’s caption, Mendez noted that the customer didn’t leave until the staff started cooking a new batch of chicken.

It’s not clear how often Chipotle restaurants have to cook new batches of meat. Chipotle did not respond to the Daily Dot’s request for comment. But according to commenters who said they worked for the grocery chain, meat usually comes out fresh and a new batch is made when supply is low.

“If it’s in a hurry and they just replaced the chicken to get it replenished, it really isn’t necessary [and] will slow everyone down during a rush,” one commenter said.

“This brings my PTSD back from work there omg,” wrote another.

The Daily Dot reached out to Mendez via TikTok comment.


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*Initial publication: March 7, 2023 1:11 pm CST

Allyson Waller

Allyson Waller is a freelance writer for the Daily Dot. She is a graduate of the University of Texas at Austin and has written for other publications such as the New York Times and the Miami Herald. Outside of the journalistic world, her joys include delving into book recommendations from TikTok, listening to pop culture podcasts, and playing with her dog, Theo.

Allyson Waller Chipotle worker says customer requested ‘fresh’ chicken

Jaclyn Diaz

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