Chipotle customer weighs portion after ordering Double Chicken Bowl

Does a Chipotle double meat order actually contain twice as much meat? A TikToker certainly doesn’t think so.

In a video that has now gone viral, TikTok user Jon (@jm.fit) shows off his recent online order from Chipotle, which he said he ordered “double chicken.” When he measures the chicken, it weighs just 3.1 ounces — which is under Chipotle’s reported serving size of a single serving of chicken, 4 ounces.

Jon’s video currently has over 662,000 views.

@jm.fit Chipotle has gone downhill in recent years. @Chipotle #MINDORDERING #doordash #terrible #foodnightmare ♬ Original sound – Jon

“I get it almost every day,” Jon says of the double chicken burrito bowl. “Look at that shit!”

The video then shows his supposed serving of chicken on a scale that reads 3.1 ounces.

“Like what the hell?” he asks. “Enough is enough. This shit has to stop.”

According to the label on the bowl, Jon ordered his food through DoorDash.

In 2015, Insider disassembled a Chipotle burrito bowl into its required parts. While Insider found the company’s calorie count to be largely accurate, it noted the chicken weighed just 2.9 ounces, just under Jon’s “double chicken” weight and a full ounce under Chipotle’s advertised weight of 4 ounces.

Lately, many online users have complained that their Chipotle orders – especially their online orders – seem smaller than they used to be. In 2021, Insider documented numerous complaints from across the internet about Chipotle’s shrinking size.

“Why do your employees make such a small burrito? This is crazy,” wrote a Twitter user quoted by Insider. “I feel extra cheated because it was an online order and they knew I couldn’t say anything.”

That last point may be true, and Chipotle has admitted it. Documented by Eat This, Not That, Chipotle CFO Jack Hartung explained at a conference how online ordering has transformed the ordering process and allowed crew members to be more “consistent” with their rations.

“…Our portion sizes are much more consistent because nobody’s pointing at every single pan,” he explained, according to Eat This, Not That. “The crew will see exactly how a customer is looking at them and think, ‘Oh, I better stick a shovel in there.'”

But that still doesn’t explain Jon’s problem, or the problems of many other commenters on TikTok complaining about portions below Chipotle’s advertised sizes. Chipotle also reportedly decided to raise prices again, increasing menu prices by 4% at the end of the first quarter of this year.

On TikTok, users advised Jon that the only action he could take to ensure proper portion sizes are being followed is to physically go to Chipotle.

“I stopped ordering Chipotle on DoorDash because they always do,” claimed one commenter.

“Never order online,” agreed another. “I’ve learned my lesson.”

Some even advised Jon to report this incident to the company, saying he could get some freebies for doing so.

“Call Corporate Chipotle and tell them what happened by providing them with evidence,” wrote one commenter. “They claim to have incredible customer service and will likely give you a QR code for a free dinner for two with drinks and fries.”

The Daily Dot reached out to Jon via Instagram and Chipotle via email.


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*Initial publication: June 15, 2022 at 11:58 am CDT

Braden Bjella

Braden Bjella is a culture writer. His work can be found in Mixmag, Electronic Beats, Schön! magazine and more.

Braden Bjella

https://www.dailydot.com/irl/chipotle-double-chicken-bowl-weigh/ Chipotle customer weighs portion after ordering Double Chicken Bowl

Jaclyn Diaz

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