Chick-fil-A worker takes drive-thru orders during a snowstorm

While some consider fast food jobs to be an easy entry-level job, the reality is that fast food jobs today are a grueling, stressful job, often performed for wages barely above the minimum.

In an article for Vox, author Emily Guendelsberger describes her experiences working in the fast food space, noting that various “innovations” to improve productivity have resulted in burnout and incredible stress among workers.

Guendelsberger, for example, notes that a 2015 survey by the National Council for Occupational Safety and Health claims that “79 percent of industrial workers were burned on the job in the past year — most more than once.”

“My managers kept urging me to work faster, and while I was trying to meet their demands, I slipped on a wet floor and caught my arm on a hot grill,” said fast-food worker Brittney Berry in a statement cited in the article. “The managers told me to put mustard on it.”

Now a user on TikTok has gone viral after showing off another aspect of working in fast food: working in the snow.

@trippinhaley and she said she couldn’t take tips! What. #chickfila #Mormonenginuity #fastfood #fastfoodlife #inabox ♬ O-Ton – Haley 💚

In a video with over 940,000 views Friday, TikTok user Haley (@trippinhaley) shows a Chick-fil-A worker in a high-visibility pop-up raincoat taking orders outside during a snowstorm.

“What the hell, Chick-fil-A?” asks Haley in the video. In the caption, she adds, “And she said she can’t take tips!”

According to insiders, these “weather capsules” were originally developed for spectators at sporting events. However, now they can be found everywhere, from COVID-19 testing sites to restaurants like Dunkin’ and, as Haley notes in her video, Chick-fil-A.

Commenters on TikTok weren’t happy that workers were forced to continue working under these conditions, raincap or not.

“Stuff they do to make their customers happy but it’s ridiculous for the workers. I’m sorry,” wrote one commenter.

“For people saying this is a great idea. as well as using the window on the side of your building like all other fast food places,” noted a second.

“It’s almost like they forgot about the remote speaker systems,” shared a third.

However, some picked up the opposite message.

“It seems like they care about their employees,” claimed one commenter.

“It’s very thoughtful that they keep her covered,” echoed a second.

One user added: “Keep everything dry. looks awesome to me,” to which the creator replied, “it just looks fun and weather permitting, yes go beyond that if you want, but in the snow in Idaho!! too cold.”

We reached out to Haley via TikTok comment and Chick-fil-A via email.


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*Initial publication: February 3, 2023 at 7:17 am CST

Braden Bjella

Braden Bjella is a culture writer. His work can be found in Mixmag, Electronic Beats, Schön! magazine and more.

Braden Bjella Chick-fil-A worker takes drive-thru orders during a snowstorm

Jaclyn Diaz

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