Chick-fil-A customer orders a burger and thinks she’s at McDonald’s

A Chick-fil-A employee claimed that a customer insisted on buying a hamburger from Chick-fil-A, thinking she was at McDonald’s.

The video featured TikTok user Lexi (@lexbreezy5) sitting in her car, providing background on how she “worked at Chick-fil-A on and off for six years” because she’s a student in college and past Didn’t work there one year on vacation.

“A lot has changed, but there are things that haven’t changed, and the things that haven’t changed are the people who show up in our drive-thru and act like fools,” she says. Then she dived into the story about the incident with the customer.

The incident happened outside at the drive-thru, Lexi says. Because one of the contractors needed to use the bathroom, Lexi says she jumped in to cover for them, and then it went downhill.

When she gets to a car to take her order, Lexi claims the customer “looked dead to her” and asked for a hamburger. Perplexed, Lexi says she explained to the customer that Chick-fil-A doesn’t sell hamburgers, only chicken sandwiches. This allegedly confused the customer.

“‘What kind of McDonald’s doesn’t have hamburgers?'” Lexi recalls when asked by the woman, which led to back and forth since the customer was convinced she was at McDonald’s. Even after showing the customer her uniform, Lexi says the lady wasn’t convinced.

moral of the story? “You all have to be more careful,” Lexi concludes in the video.

During an interview with The Daily Dot via TikTok direct message, Lexi shared that this incident took place at a Chick-fil-A in Mississippi’s Jackson Metro Area. She said she dealt with crazy customers, but not the ones in the video.

The conversation lasted about three to four minutes, Lexi said, as the lady was “completely fixated on the fact that she was at McDonald’s.” Lexi shared that this could be because the lady was “high on weed.”

“It was the first thing I smelled when she rolled down her window,” Lexi told the Daily Dot.

@lexbreezy5 customer service at it’s best #customerservice #chickfila #work #HolidayOREOke #drivethru #food #serviceindustry #hospitalityindustry #foryou #foryoupage #fypシ ♬ original sound – Lex

The video was viewed 1.5 million times as of Saturday, and alleged Chick-fil-A employees shared their crazy customer experiences in the comments.

“I also work at cfa. One day a lady argued with me and said that a chicken strip and a chicken breast fillet are not the same thing,” one viewer wrote.

“When I was working at CFA, a guy came in with his Taco Bell bag and complained to me that his taco was fake,” wrote a second.

“People coming through cfa scare me sometimes,” wrote another TikToker. “I had a guy ask for frog legs. His wife said he was joking, but I think he meant it.”


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*Initial publication: January 28, 2023 at 8:05 am CST

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Melody Heald is a culture writer. Her work can be found in Glitter Magazine, BUST Magazine and more.

melody hero Chick-fil-A customer orders a burger and thinks she’s at McDonald’s

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