Entertainment

Call center agents work from home — in a Starbucks drive-thru

While some employers may be pushing to bring workers back to the office, many workers have fully transitioned to working from home. Pew Research found earlier this year that “about six in 10 US workers who say their work can be done mostly from home (59%) work from home all or most of the time” .

However, working from home takes different forms for different people. While many home workers have become comfortable conducting meetings in their pajamas or firing off a few emails on the dresser, others have pushed working from home to its limits — even outside the home.

An example of bending the work-from-home rules went viral this week after TikTok user Sherry (@ilove2giggle2) posted a video of her customer service calls while waiting in the drive-thru queue at Starbucks.

Her video currently has over 323,000 views.

@ilove2giggle2 What’s your favorite Starbucks drink? #fyp #viral #workfromhome #callcenterlife #customerservice #virtualassistant ♬ Original sound – SherryH

In the video you can see and hear Sherry answering a phone call. At one point, she puts the customer on hold for them to “check and see this situation.” In reality, she just pulled up to the window at Starbucks, where she orders a drink.

While Sherry seems to imply in comments that the video is a joke (“I’m only joking!” she wrote in response to a comment asking how it was possible to work from her phone), that sparked Video nevertheless discussions and debates on the platform.

Many users said that no matter if this video was a joke, there would only really be a problem if Sherry didn’t do her job.

“I’m here to support ‘work smarter not harder,'” wrote one user.

“My mom drives around with her work laptop and goes about her life,” added another.

As Sherry said in comments, “Yes, I still help the customers!”

Some users joked about the situation.

“That’s called working through lunch,” laughed one viewer.

“Hotspot: ON,” said a second.

We reached out to Sherry via TikTok comment.


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*Initial publication: June 12, 2022 at 9:47 am CDT

Braden Bjella

Braden Bjella is a culture writer. His work can be found in Mixmag, Electronic Beats, Schön! magazine and more.

Braden Bjella

https://www.dailydot.com/irl/call-center-work-from-home-starbucks/ Call center agents work from home — in a Starbucks drive-thru

Jaclyn Diaz

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