In a viral TikTok video, a Boost Mobile employee shares an awkward encounter with a customer who was upset because she didn’t want to wait in line to be served. She also claims that the client’s husband, who later came to apologize, offered a strange racist comment as an apology.
TikToker Alima Allums (@lamuzeenda) wrote “White doesn’t mean privilege” in the text overlay and included the hashtags “#whiteisnotright #waityourturn” and “#racism” in the caption.
Her video has received over 41,000 views since it was shared on Friday.
@lamuzeenda SIMPLE, I SAID & I Will Show It Tuhhh 🙄 #fyp #viral #foryou #fypシ゚viral #standup #enoughisenough #Lamuzeenda #racism #stopplayingwithme #whiteisnotright #waiityourturn #wheredoyoucomefrom #fypシ ♬ Original soundtrack – Alima Allums
Allums claims their shop was incredibly busy that day. While already helping four other customers, she said the woman walked in.
“I’m like, ‘Hey, how are you, give me a second, I’ll be right with you,'” Allums says of greeting the customer.
However, she says the customer replied, “Why would you greet me if you can’t speak to me now?”
The Boost Mobile employee rhetorically asks, “Who the fu-?” expressing shock and contempt for the customer’s attitude. Rather than engage with the woman, Allums said she chose to continue helping the current customer she was serving and ignored the woman’s snide remark.
While helping another person standing in line, Allums said the woman walked to the side of the register. “Can you help me?” she asked, walking past the other people in line.
“Ma’am, I have four other people ahead of you, I’ll join you if I can,” Allums recalled in response.
“Then why did you talk to me?” Allums says the customer asked.
“I greeted you for entering my store,” the TikToker explains, saying the angry woman stood there anxiously, tapping her foot while helping other customers.
The TikToker asked the customer what she needed help with and the customer informed her that she needed to pay her phone bill. When Allums told her she could pay online, the customer reportedly said she didn’t like putting her credit card information online.
Allums then informed the disgruntled customer that there was an alternative method to help her pay her bill, but she would have to wait to be served. She went on to say that while she is fine paying her bill at the store, being disrespectful is undesirable.
“She said, ‘Well, can you just pay my bill?'” the worker recalls the woman’s insistence.
“No, I can’t pay your bill,” Allums replied. “Actually, I can’t speak to you anymore. Goodbye.”
After explaining their interaction, the TikToker adds that the woman was white and her husband came in shortly after and apologized for her behavior. “Excuse her, she was having a bad day,” Allums claims the man told her, describing his wife’s bad experience at the food court.
The worker then told the man that her bad experience at the food court “had nothing to do with her or Boost Mobile,” arguing that she needed to speak to people with respect.
While saying that he “totally understands[s]’ Allums claims, adding that his wife is not used to ‘interacting with people … like you’.
“I’m confused she’s not from America?” asked the TikToker. “[…] You ain’t shopping at this mall? Because there are a lot of brown people walking around this mall.”
“No, that’s not what I meant. We don’t really have stores like that,” she claims, the man explained, but the TikToker didn’t buy the man’s comment.
“Shops like where? How boost? Or with blacks?” Allen closed.
Her post inspired a variety of different comments from TikTokers. Some commented that they understood that the woman didn’t want to pay online and that both Alima and the customer were being rude. Others said that even if Alima had not greeted the woman, she would have found reason to complain or be in a bad mood. And then some couldn’t figure out why anyone would want to go to the mall to pay a bill in the first place.
In the comments, several users insulted the behavior of the woman.
“And if you hadn’t said hello, she would still have had something to say. People are so unhappy,” wrote one viewer.
“You acknowledged her and that still wasn’t good enough!” another added.
Similar to Allums, many viewers didn’t buy the husband’s apology either.
“You’re not used to interacting with people?” one user asked.
“I think we all know what she means by ‘people like you,’ you dealt with it correctly, too,” said another.
Customer service is often exhausting work. Globe News Wire reported that 81% of surveyed employees working in customer service-related positions said they would benefit from mental health resources available in the workplace to help them cope with the stresses of their job.
Additionally, more than half of the 800 employees involved in the study suggested that additional work tasks such as “upselling and cross-selling” have become a standardized part of their daily workflows and have only added to the pressure. This makes her position a quasi customer relationship/sales role which can only lead to more frustration on the part of the customer as they look for a solution to their problem and not spend more money.
In a follow-up video, Allums said the woman returned to the store to pay her bill and she “humbly apologized” for being disrespectful the day before and even tipped her.
“White privilege doesn’t work for me,” Allums says in the video. “Why? Because I was taught how to use it.”
@lamuzeenda in reply to @all4deals Thank you 😘 I’m a STELLAR CUSTOMER SERVICE REPRESENTATIVE #fyp #foryou #fypシ゚viral #standup #enoughisenough #Lamuzeenda #racism #stopplayingwithme #whiteisnotright #wheredoyoucomefrom #browngirl #browngirlmagic #proffesional ♬ Original soundtrack – Alima Allums
The Daily Dot reached out to Allums via TikTok comment.
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https://www.dailydot.com/irl/boost-mobile-customer-mad-greeted-white-privilege/ Boost mobile worker says customer got mad after greeting her