In a now-viral TikTok, two Best Buy employees mimic customers who are irritated when they don’t know their iCloud password.
TikTok user Henry (@henryyyyg) posted the video on Jan. 21. As of January 24th, it received over 1 million views.
In the video, two Best Buy employees sit at a desk and pretend to be looking at a customer. They use audio of a person ranting and saying, “Because this shit is fucking ridiculous. This is ridiculous” to mimic a cantankerous customer.
Henry contextualized the situation with on-screen text. “If we don’t know the customer’s iCloud password,” he wrote.
♬ Original sound – Yosoyari
In the comments, many users who work in customer service shared their frustrations.
“I’m a delivery driver and that’s how I feel when they ask me what’s in the box,” wrote one user.
“I work at Target Tech and cellphone customers are mad I can’t check their voicemails on a broken clamshell???” another shared.
Other commenters said they have had similar experiences performing technical support in an unofficial capacity.
“My mom wants her head up because we don’t know her Facebook info,” one user commented.
“My mom to me when I tell her I’m not her personal IT,” wrote a second.
“I’m getting in trouble from mom for not knowing her password to her email,” added another.
The Daily Dot contacted Henry via Instagram direct message and Best Buy via email.
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*Initial publication: January 24, 2023 at 6:05 pm CST
Rebekah Harding is a freelance reporter for the Daily Dot. She has digital and print bylines in Men’s Health, Cosmopolitan, SheKnows and more.
https://www.dailydot.com/unclick/best-buy-customers-dont-know-icloud-password/ Best Buy workers mock customers who don’t know their login