A Best Buy employee, in a now-viral TikTok story, recounts an interaction he had with a belligerent customer who wanted to return antivirus software despite breaking business policy.
In the video, posted by TikToker Dallas (@dallas_ponzo) on June 27, he explains the situation in a voiceover over a clip of him installing a screen protector at Best Buy and says the customer asked for it, with his manager and Speak to the Assistant General Manager after being told he cannot return software per company policy.
The software slinging slasher
♬ Original sound – Dallas
“We can’t return any software that we sell here, and I started explaining that to him when he raised his voice to me and said, ‘I was just told on the phone that I could come in and refund it'” , Dallas says. “I said, ‘Sir, that number you called was just a general 1-800 number. They didn’t connect directly with the business.’”
Dallas says the customer then asked to speak to their manager, who repeated the same information to the customer about the store’s software no-returns policy. He goes on to say that the customer then asked to speak to his supervisor’s manager and asked the Deputy General Manager to come and speak to the customer.
“He says, ‘These two don’t honor your company’s values. I was told on the phone I could come in and get a refund for it, and they both tell me I can’t,'” says Dallas. “My manager looked at the software and said, ‘You’re right, sir. Our policy is that you cannot return software here.’ So he left it on the table and went out.”
The video has amassed 3.4 million views as of Wednesday, with commenters blasting the client for escalating the situation to two different managers.
“Mans was about to ask to speak to Best Buy’s CEO,” said one user.
“My brother was about to Skype Obama,” joked another.
“Tell the GM no, I want to speak to your manager and so on until the CEO has to walk in to speak to him,” added a third.
Other commenters shared their own experiences of telling customers not to be able to return software while working at Best Buy.
“Would that have happened to me, except that he would have bought the student version of Adobe. He wasn’t a student. He called me a bitch,” wrote one commenter.
“Ah Best Buy, I remember those days. Yes, I know you’re not lying. It used to be called a Tuesday,” said another.
The Daily Dot reached out to Dallas via TikTok comment and Best Buy via email.
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*Initial publication: July 13, 2022 3:43 pm CDT
Rebekah Harding is a freelance reporter for the Daily Dot. She has digital and print bylines in Men’s Health, Cosmopolitan, SheKnows and more.
https://www.dailydot.com/irl/best-buy-software-karen/ Best Buy Male Karen does not take no for an answer when returning software