Viral TikTok footage shows a Bath & Body Works employee, known by the poster as “Karen,” being called out at an Oklahoma City shopping center for allegedly being rude to customers.
The client, known as Quinette Lashay (@thequinettelashay) on TikTok, posted footage of an argument between her, the employee, and eventually the store’s manager. Her video has amassed nearly 200,000 views as of Tuesday.
According to Lashay, the staff member ignored her greeting and only asked her “cash or card”.
“When I got here, I said ‘hello’ and she said ‘cash or card,’” Lashay said in the video. “And I said ‘hello?’ – “cash or card.”
Lashay said she had already begun to pull out her cards, but the staff member continued to “behave”. Finally, she explained to the store manager that the employee refused to serve her. But the employee denied those claims and instead accused Lashay of disrespecting her.
The two continued to argue back and forth and staff said that at Bath & Body Works, cashiers must ask customers what form of payment they intend to use before greeting them. Lashay told the employee that since she was still arguing, she was just proving how rude she was.
“There is a lot of growth that needs to happen here,” Lashay told her.
In addition to arguing with customers, this employee may also argue with his or her manager.
The argument continued until a Bath & Body Works employee could be heard saying, “Did you pull out your race card?” After the customer and her companion gasped, the employee said, “Oh no, I’m asking because my boyfriend is black.”
At that point, another employee pulled the arguing employee out of the situation.
Viewers were shocked at this employee’s behavior and comments. Some say she was simply not built to serve customers. Others attributed her attitude and excused her refusal to greet the TikToker.
“I work at BBW and we don’t need to know your form of payment first. I hope this lil girl gets fired! ‘ commented one viewer.
Another viewer said: “The whole store was gasping! Which means bystanders know she’s wrong with her left feet! ”
Another user wrote, “This is why I noticed the registry. If you’ve said hello to a client before, you can say it to me. “
Many in the audience concurred that the employee didn’t seem to think she did anything wrong, and some said she seemed caught off-guard in her position.
One user said, “She’s definitely not ready for you to put her in her place.”
However, some feel that customers are not entitled to polite service or greetings.
One commenter wrote: “The customer is not always right. “If you don’t respect me, my respect will also decrease for you.”
However, Lashay points out that the problem lies beyond the lack of greetings.
Lashay did not immediately respond to Daily Dot’s request for comment via TikTok comment.