A barista from a “small-town coffee shop” expresses regret at the plight of employees in large chain restaurants.
Dean Redmond (@deamredmonds) says in his viral TikTok video that he “finally knows the pain of the folks at Dunkin’ and Starbucks” after interacting with a customer he says treated him badly – at a frozen coffee.
“I just had this woman come and ask for an iced coffee 10 minutes before closing and I literally work in a small town coffee shop and we don’t do iced coffee so I tell her we can make an iced coffee if you.” want,” he says.
@deanredmonds #storytime #fyp #dunkindonuts #starbucks #karen ♬ Spongebob Tomfoolery – Dante9k Remix – David Snell
The barista then talks about his conversation with the customer, who allegedly didn’t want to accept no.
“She says, ‘No, I want an iced coffee like Dunkin’. But Dunkin’ is closed right now, so I came here.’ I said, ‘I’m sorry, the best I can do is have an iced coffee.’ She says, ‘What? Don’t you have ice cream here?’ I said, ‘No, we don’t have ice cream.’ She says, ‘What? Don’t you have a blender?’ “No, we don’t have a blender.” She said, ‘Okay, I’ll have an iced coffee,'” he says.
He says he made her iced coffee with whipped cream and a caramel drizzle. He says he put a lid on the counter for the drink, prompting them to ask for a new drink altogether.
He says the customer “makes me remake the entire drink I put on … this time with the lid so she can’t say anything.”
She then reportedly returned to her request for frozen coffee.
“She says, ‘That’s not frozen coffee! I asked for an iced coffee like they do at Dunkin’. I’m like, ‘I literally told you — I’m sorry, we can’t do that,'” he says.
He says the client then asked to speak to a manager.
“I say, ‘My manager isn’t here. We’re closing in 10 minutes. She said, ‘What about the owner?’” he recalls. “,Not there. We’re closing in 10 minutes.’ She says, “I need your name so I can write a review online.” I said, ‘I’m sorry I won’t give you my name.’ She says, ‘What? You won’t tell me your name if you mess up customer service? I need the owner’s contact number.’”
He says he gave her the owner’s contact information, and the customer called the owner right in front of the barista.
“The owner then goes on to tell her that we don’t make frozen coffee. Then she hangs up and tells me that she won’t pay for the coffee because we won’t help her. Then she takes the coffee and tries to go out the door,” he says.
He says he stopped her from leaving to tell her that if she wants to take the coffee, she has to pay for it.
“She says, ‘This is the worst customer service ever, and I’m going to tell everyone not to come here because you guys don’t have frozen coffee and you don’t even ask for it because they won’t even try.’
Viewers speculated that the woman was attempting to “refine” a free coffee.
“Sooooo… she couldn’t afford coffee and wanted a free one,” said one.
Others shared their own experiences of dealing with customers who make either impossible or nonsensical requests.
“I had someone order a frappuccino but then said they wanted it without ice and they didn’t want it frozen,” one said of the Starbucks drink, which is a mix of liquid and ice.
Others shared their experiences of allegedly working at Dunkin’ specifically.
“I work at Dunkin’ and no matter what, there’s always someone complaining at the store,” said one.
“I worked at Dunkin for 3 months. Today was my last day because yeah I don’t deal with that anymore,” wrote another.
Compt.io reported that hospitality establishments such as restaurants and cafes can have employee turnover rates of 150% to 400% in some cases. That Boston globe reported that stress in the hospitality industry hit an all-time high in 2021 due to the impact of the COVID-19 pandemic. CNBC also reported that 50% of American workers said work was too stressful and that US workers are among the most stressed in the world.
The Daily Dot reached out to Dean via TikTok comment.
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*Initial publication: May 24, 2022 at 7:12 am CDT
Jack Alban is a freelance journalist for the Daily Dot, covering trending human interest/social media stories and real people’s reactions to them. He always tries to incorporate evidence-based studies, current events, and relevant facts to those stories to create your not-so-average viral post.
https://www.dailydot.com/irl/frozen-coffee-karen/ Barista says “Karen” customer scolded him for frozen coffee