Asrock will send you a replacement motherboard if you cannot remove the stickers from your DIMM slots

WTF?! It all started with a Reddit post, as is often the case with these things. Redditors shared some gory photos of an Asrock X670E Steel Legend with pieces of a sticker stuck to the inside of the memory slots, and commenters were quick to make the chilling realization that Asrock decked their motherboards with a sticker that paralyzed them.

The sticker (pictured below) is a warning under the guise of an installation guide. It includes some tables indicating where to install the memory, a note that the first boot after a CMOS reset can take a while, and another table listing the boot times associated with different memory capacities – up to 400 Seconds or six and a half minutes for four 32GB sticks.

In a thread about the issue, an enthusiastic Redditor suggested that the sticker was there to prevent users from bringing the motherboard back to the store for replacement, thinking it was buggy because of the long boot times. Instead, users replace the board because they cannot peel off the sticker without leaving residue in the DIMM slots.

Last week, the first photos of the sticker dissolving into the circuit boards (masthead) caused outrage on r/AMD and other hardware subreddits, as the sticker sticks directly to the DIMM slots. If it ruptures, it can leave residue that partially blocks the interface between the memory sticks and the motherboard. It also looks cruel.

The good news is that the problem is small in scale. Asrock announced last month that it had solved the long boot time problem with the help of AMD and is providing an updated BIOS for the assembly line. Boards with the updated BIOS don’t need a warning and don’t have a sticker, so these are only the first few that shipped.

If you have the sticker and don’t want or can’t send your board in for a replacement, there are ways to remove the sticker residue yourself. If the sticker is still on the board, first heat it with a hair dryer and then try to peel it off with something plastic, e.g. B. with an old gift card. If the sticker has dissolved, the hair dryer and some patience are probably still your best bet. You can also try cotton swabs dabbed in non-conductive detergent at your own risk.

However, since Asrock has no problem swapping out the motherboard for you, you might as well take the offer. You can take the board back to where you put it and say there is a problem with the memory slots. Asrock will send you a replacement motherboard if you cannot remove the stickers from your DIMM slots

Chris Barrese

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