Airbnb host says guest changed locks in Viral TikTok

A TikTok and Airbnb hosting duo went viral after posting a video alleging one of their guests changed the lockbox code to get the keys to the rental home.

The video, posted by friends Manika and Ashley under @bucketlistbestfrans and currently has around 1.7 million views, has sparked considerable conversation and debate on the platform.

In TikTok, someone decrypts a key box to get it out the door. According to Manika and Ashley, this was because one of their Atlanta Airbnb tenants changed the combination, preventing their cleaner from opening the box.

“When your housekeeper comes in to clean your AirBNB and she calls to tell you she thinks the guest has changed the lockbox code,” the duo write in the video. In the caption, they continued their thoughts, writing, “Over 5 years hosting guests never fails to surprise us! We resolved the issue within minutes, all was well. ”

In the comments section, TikTok users shared similar stories and theories about how this could have happened in the first place.

“Brothers, I cleaned 1 bnb of air and the last guests changed their codes,” one user shared. “This is the third time this has happened…don’t mess with things that aren’t yours.”

“My guest had a lock changed and needed to be evicted,” another added.

Many users theorize that, since many Airbnb hosts don’t change their lockbox combinations, the tenants may simply be trying to keep themselves safe.

“I am the one who changes the keybox code when I am at Airbnb but always changes it back to the original when I leave,” explained one TikToker. “I have had too many situations where strangers at airbnbs let themselves in because they know the code because it never changes.”

Others also agreed. “I had to live in Airbnb’s for a while and you’d be surprised how many people go in by themselves because the code never changes,” another person noted.

Users also share tips on how to give guests peace of mind in the future.

“Get an electronic key that you change between guests. Much easier!” suggested one person.

In a statement to the Daily Dot, the duo recognized the concerns of the commenters and noted that the safety of their tenants was of great importance to them.

“The code is changed for each guest,” the team said. “The lockbox is just a personal code to get the key out of the house. The key stays with the guest…”

As for how they handled the situation beyond what’s in the video, the duo explained the full extent of the aftermath: “We just changed the lockbox. We called and texted the guest with no response. Some cases are worth pursuing, others not. We have no evidence that they changed the lock or that the box was somehow malfunctioning, so we did not pursue it (we believe it was changed and they forgot to exchange it because they could reset it). key) but we did not proceed with any complaints against Airbnb. “

While the duo are longtime Airbnb hosts, they say this is the first time something like this has happened to them. “This is the first time we’ve had in five years with a scenario like this,” they noted. But in their work, they say “dealing with strange people and strange behaviors is not new to us and it just comes with the territory”.

Airbnb did not immediately respond to the Daily Dot’s email request for comment.

Must-reads on Daily Dot

*First published: January 4, 2022, 2:10 p.m. CST

Braden Bjella

Braden Bjella is a culturalist. His work can be found on Mixmag, Electronic Beats, Schön! magazines and more.

https://www.dailydot.com/irl/airbnb-guests-allegedly-changed-locks-tiktok/ Airbnb host says guest changed locks in Viral TikTok

Mike Sullivan

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