A TikToker went viral this week after claims a Lyft driver canceled his ride after learning he was traveling with a service dog.
In the video posted by user @my.eyes.ohara, someone can be seen calling a Lyft driver who appears to accept the service animal over the phone. Shortly after the phone call, however, he breaks off the journey, which leads to a dramatic reaction from the TikTokers in the video.
This tiktok currently has over 338,000 views.
@my.eyes.ohara This is such a common ridesharing issue. This has been reported to @Lyft and is not the first time this week. 🦮 #lyft #guidedog #servicedog #animals #boston #dogs #travel ♬ Emotional – Sallandu
“I’m just making sure because I don’t want us to have any problems when you get here or you cancel the ride or anything,” the TikToker says after explaining his situation.
“No problem, sir,” replies the Lyft driver.
However, it appears this was actually a problem as he canceled the ride shortly after the call.
As @my.eyes.ohara notes in the text overlaying the video, not accepting a service animal is a violation of the Americans with Disabilities Act.
“ADA law REQUIRES rideshare companies (e.g. Lyft) to allow trained service animals in their car. Not doing so violates federal law,” the user wrote in the text of the video.
Lyft itself supports this idea on its website, writing, “You are required by law, and under Lyft’s policies, to always accept service animals, even if you have an allergy, religious or cultural objection, or are afraid of them.” This site also provides drivers Advice on handling service animals.
Despite these rules, as @my.eyes.ohara writes, it’s a common problem for drivers to refuse service to drivers with service animals.
“It’s such a common problem with ride-share drivers. This has been reported to @Lyft and is not the first time this week,” @my.eyes.ohara explained in the video’s caption.
In comments, users supported @my.eyes.ohara and encouraged her to take further action.
“If you can, I’ll say sue. This is how companies learn!!!” One commenter shared.
“Until these companies have to start paying the fines for their ‘independent contractors’ nothing will change,” agreed another.
Others shared their own experiences.
“I used to text drivers about my [service dog] That’s the only way they were prepared, but usually canceled right away. Sometimes it took hours to find a ride,” wrote one commenter. “[Now] I stopped giving heads up. When they cancel and apologize after the text, it’s hard to refute. If they take a ride, that’s easy evidence of discrimination.”
We emailed both @my.eyes.ohara and Lyft.
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*Initial publication: June 18, 2022 at 8:54 am CDT
Braden Bjella is a culture writer. His work can be found in Mixmag, Electronic Beats, Schön! magazine and more.
https://www.dailydot.com/irl/lyft-driver-call-cancels-service-dog/ According to TikToker, the Lyft driver was illegally canceled after learning about a guide dog