ST. LOUIS — On Sunday, employees at St. Louis-Lambert International Airport presented anxious passengers with Christmas presents in the form of luggage.
“My dad lives here so I tried to spend Christmas with him but it’s difficult when I don’t have clothes and there are gifts in here too,” said Brittney Bess.
A burst water pipe near the baggage carousel in Terminal 2 caused a massive baggage backlog.
“The whole terminal is just hundreds of bags all over the floor. It’s like, cordoned off, people standing around, no one knows what’s going on,” Bess said. “Chaos. And there is no real system for it.”
Some people waited in line on the phone before going to the airport.
“About two or three hours in the queue I found out my bag was here. It was quick and painless to get, not waiting,” Kortnee told Virus.
Other people personally waited in long lines at the airport.
“Two hours, but we’re almost there. We’re so close,” said Ashley Krueger. “Our flight never took off from St. Louis yesterday, so I’m pretty confident it’s here, but we’ll find out in a moment. We will see.”
Everyone hoped to find their bags in the sea of luggage.
“I got lucky. I have a sister, so I’m wearing her clothes right now. So, helpful, but all the presents are in here. So, hopefully we’re getting a little bit of Christmas tonight,” Virus said.
Airport staff advised travelers to call the airline before going to the airport to make sure their checked baggage is there.
https://fox2now.com/news/missouri/burst-pipe-causes-luggage-logistical-nightmare-at-st-louis-airport/ A burst pipe causes a baggage logistics nightmare at St. Louis Airport